Returns & Exchanges
At Sweet Candy Company, we strive for 100% sweetness in every order. Due to the perishable nature of our confectionery products, we offer replacements or refunds for items that arrive damaged or incorrect.
Contact Support
Email our customer care team within 7 days of delivery with your order number and a brief description of the issue.
Provide Documentation
Attach clear photos of the damaged packaging or incorrect candy items to help our quality control team verify the claim.
Receive Authorization
Once reviewed, we will issue a Return Merchandise Authorization (RMA) or approve a direct replacement without requiring a return.
Resolution Processing
Approved refunds will be credited to your original payment method within 5-7 business days, or your fresh replacement treats will be shipped immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing