Frequently Asked Questions
Everything you need to know about your sweet treats and orders.
How do you ensure candy stays fresh during shipping?
We use climate-controlled packaging and airtight seals for all our gourmet treats to ensure they arrive at your doorstep as fresh as the day they were made.
Do you offer sugar-free or vegan options?
Yes, we have a dedicated section for both sugar-free and vegan-friendly candies. Please check the 'Dietary Needs' filter on our product page for full listings.
What is your policy on heat-sensitive products like chocolate?
During summer months or for shipping to warm climates, we include insulated liners and cold packs at no extra cost to prevent melting.
Can I place a custom order for events or weddings?
Absolutely! We specialize in bulk orders and custom color-coordinated candy buffets. Please contact our events team at least three weeks in advance.
What should I do if my order arrives damaged?
Customer satisfaction is our priority. If your candy arrives damaged, please take a photo and contact us within 48 hours for a full replacement or refund.
Do your products contain allergens like nuts or dairy?
While many of our products are nut-free, all candies are processed in a facility that handles nuts, dairy, and gluten. Please refer to the specific ingredient list on each product page.